Terms & Conditions


a. Absolute consistency of sizes (which are approximate “to fit” sizes), materials, proportions, colours and shades are not guaranteed by the company and are given as guidance only. Decoration positioning may vary between garments up to. On those occasions where repeat orders find that the garment colour is slightly different to the previous order, CSP cannot be held responsible for those changes.

b. All textile goods must be washed and cleaned strictly in accordance with the washing label instructions attached to the goods. The company reserves the right to alter or amend specifications without prior notice.

c. Inks used during the textile printing process may inevitably fade over time. The speed at which they fade will be dependent on many factors including washing temperature, number of washes, exposure to sunlight etc. As a result CSP cannot be held responsible for fading ink colour/s during use. If you require us to match your colours to the Pantone matching system then you must give us the codes. Otherwise we will take them from the profiles in your document which are sometimes inaccurate, pantones are only applicable within certain print and embroidery processes, please check with the company before ordering. CSP is not liable for colour mismatches if the customer has been unable to supply Pantone numbers.

Garment, Ink and Thread Colours

Garment colours, ink and thread colours produced in email proofs are digital representations. The colours will be represented according to your screen settings and are not likely to be truly accurate but they represent the best that can be achieved for a digital proof.

If you have supplied us with pantone numbers then we will match those as closely as it is possible, which will vary depending on the decoration process. Digital print colours cannot be matched accurately.

Supplied Garments

All garments supplied by CSP have undergone rigorous testing for their stability throughout the process of printing, embroidery, thermal printing and vinyl decoration as well as their overall quality. All garments supplied by CSP are guaranteed to be processed successfully without damage. CDP cannot be held responsible for damage or loss which occurs to garments which have been supplied by the customer. Examples of damage may include, but not be limited to, the garments changing colour or shape due to heat, or damage caused by machinery malfunction.

Ownership of Goods

Property of any goods supplied to the Customer will not pass to the Customer until the goods are paid for in full by the Customer. Further, title to such goods shall not pass until payment to the Company of all amounts owing to it by the Customer on any account whatsoever. The Company has the right to recover from the Customer the cost of installation, removal, return transport and diminution in value of any such goods not paid for in full. If prior to making payment to the Company, the Customer contracts to sell the goods to a third party in substantially the same form in which they were delivered to the Customer, then the title to such goods and payment liability shall pass from the Company to such third party upon full payment to the Company.


The Company reserves the right to vary the price of the goods and other services from time to time. All prices for goods are quoted exclusive of taxes and duty unless otherwise stated. The Customer accepts that the goods will be invoiced at the price ruling at the date of dispatch (unless otherwise stated on the Company’s quotation). If any price changes are required, notification will be made to the customer before additional invoicing or payment is required.

Payment and Credit

Credit will not be extended to the Customer unless an application for credit has been made to and on the approval of the Company. Where a Customer has been granted credit, payment is due within 30 days of date of invoice unless otherwise agreed with the Company in writing. Where no credit has been granted to the Customer, payment is due immediately upon the date of the invoice. Interest will be charged by the Company to the Customer on all overdue sums at the rate of 4% above the Base Rate of Santander at that time, accruing daily (and such interest shall continue to be payable after any court judgement). The Company reserves the right to refuse to dispatch goods to a Customer whose credit account or payment is overdue. Although cheques are not usually accepted, unless agreed with the company, a charge of £20 will be made for each instance of a returned or represented cheque. All items remain the property of the company until full payment has been made.

Setting Up Costs

Set-up fees on new orders, if applicable, are a one off charge to cover the cost of labour and administration. Any digital files, film work, screens or embroidery set ups (DST) remain the property of CSP and are not transferable.

Intellectual Property Rights

You will indemnify us from and against all costs, claims, liabilities and damages which we may suffer or incur as a result of you using, reproducing or exploiting any industrial or intellectual material or property rights without the consent of the proprietor.

Rectification of these Terms

If any of these terms, or any part of these terms, is unenforceable or void law, it shall not affect the remainder of such terms or any other such term or otherwise affect the contract and shall be replaced by such valid term as is near as may be in effect to the original term.


All contracts between the Company and the Customers shall be governed by the laws of England and any disputes arising there from shall be the subject to the jurisdiction of the English courts


We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation gives you the right to lodge a complaint with the supervisory authority which is the Information Commissioner who may be contacted at: ico.org.uk/concerns.

This privacy notice was published on 6th October 2020 and may be changed from time to time.

Contact Details

Cornwall Screenprint and Embroidery is a Partnership Business whose office is at Unit 72 Stennack Road, Holmbush Industrial Estate, St Austell, PL25 3JQ.  Please write to this office address for the attention of Stewart Faulds or Email: info@cornwallscreenprint.co.uk, or telephone 01726 68689.